IT - Helpdesk Agents - English and German/ Hungarian

Bosch Communication Center is a product unit of Bosch Security Systems and as such also a wholly owned subsidiary of Robert Bosch GmbH.
It was founded in 1985. In its early days, Bosch Communication Center offered monitoring services for electronic security systems (e.g. elevator emergency service) in a 24/7h mode on 365 days.

From this point on, Bosch Communication Center has constantly developed its service portfolio to providing comprehensive monitoring and communication services, such as technical malfunctioning alarms and emergency / escalation management, and thus proved its ability to strive for innovation in order to be one step ahead of its competitors.

Bosch Communication Center is headquartered in Frankfurt/Main, Germany. Our service center locations have been selected for strategic reasons based on a number of criteria, such as maximum language coverage, availability of qualified personnel, regional cost structures, and well-developed infrastructure. Currently, we cover all major European languages at our sites in Germany (Magdeburg, Berlin), Spain (Madrid, Vigo), France (Paris, Forbach), the Netherlands (Nijmegen), the United Kingdom (Liverpool), Romania (Timisoara), Argentina (Buenos Aires) and India (Bangalore, Coimbatore). Further expansion of our communication center network is planned for the future.

Each Bosch Communication Center provides the complete infrastructure and personnel for managing our clients’ relationships with their customers and contacts. The combined strengths of our team, technology and multimedia solutions allow us to provide customers with seamless support for their contact requirements.

Our recruiting process puts special emphasis on language competence. It is our general aim to recruit agents who are fluent in either German or English and, additionally, have a superior competence (written and spoken) in at least one other language. Therefore, our clients benefit from the vast variety of languages currently offered at Bosch Communication Center.

Responsabilitati:

• 1st level IT support for a global team, on 24/7 schedule
• Collect, document and handle orders, inquiries, malfunctions and problems
• Handle technical and user-specific questions
• Identify problems, fault analysis and problem solving
• Documentation and presentation of new solutions

An initial Customer Care and technical training is provided!

Cerinte:

• Excellent knowledge (oral and written) of English and German/ Hungarian language
• Basic knowledge of MS Office Products, SAP, Operating Systems, IT infrastructure
• Ability of cross-functional thinking
• Customer service and solution-oriented person
• Ability to work under pressure
• High degree of self-motivation
• Outstanding communication skills and pronounced capacity for teamwork

If you want a full/part time job and you think you are up for the challenge, benefit from the given opportunity and send your resume (including detailed information about your IT knowledge and experience) by 16th of August 2010 to timisoara.recruitment@ro.bosch.com.

All applications will be treated with full confidentiality! Only selected candidates will be contacted for further interviews.